Spending time on the phone with Verizon is what I think Catholics think Purgatory is like. You're waiting on line for an "available agent," then when one picks up, they're monotone and frequently not very helpful. In order to get anywhere you have to pray and petition those who love you to pray as well so that you can get to someone who actually can help you in your plight. In the end, you either hang up happy and singing praises or your burning with frustration.